Refund and Returns Policy

1. Replacement & Exchange

• Refunds are not provided for regular orders.
• In case of a valid claim, the customer will receive a replacement product of equal value (exchange) instead of a refund.

2. Defective or Damaged Products

• If the product received is defective or damaged, the customer must report the issue within 24 hours of delivery.
• Claims reported after 24 hours may be rejected.
• For returns, customers must return:
  • The original packaging, including box, manuals, and any accessories delivered with the product
  • The product itself in the same condition as received

To file a claim, customers must provide:

• Proof of purchase (invoice or order confirmation)
• Clear photos or videos showing the defect or damage

3. Refund with Deduction

• If the customer insists on a refund instead of a replacement, it will be processed with a 30% deduction on the product price.
• Refunds will not include shipping charges and will be credited only after verification of product condition.

4. Non-Eligible Cases

• Products damaged due to misuse, accident, or negligence
• Products missing original packaging or accessories
• Products showing signs of unauthorized repair or tampering

5. Replacement & Refund Processing

• Replacement processing typically takes 3–7 business days after claim verification.
• Delivery of the replacement product may take 2–15 business days depending on location and courier availability.
• Refunds (with deduction) are processed only after inspection and verification of the returned product.

6. Customer Responsibility

• Customers must inspect products immediately upon delivery.
• Claims must be reported within 24 hours with proper evidence.
• Late claims or incomplete information may result in claim rejection.

7. Contact for Returns & Claims

• Email : support@altalebmobile.com
• Phone Number : +971 – 554405963