Shipping And Delivery Policy

1. Order Processing

Orders are processed within 24–48 hours after confirmation and payment.
During peak seasons or promotional sales, processing time may take longer.
Customers will receive an order confirmation email once the order is successfully placed.

2. Shipping Methods

3. Delivery Timeframe

Standard delivery typically takes 2–7 business days within major cities.
Remote locations or less accessible areas may take up to 15 business days.
Express delivery timelines vary and are subject to courier availability.
Delays due to courier services, traffic, weather, public holidays, or customs are beyond our control.

4. Delivery Address & Customer Responsibility

Customers must provide accurate and complete delivery information (name, phone, address, postal code).
Any issues arising from incorrect or incomplete details are the customer’s responsibility.
Failed deliveries due to incorrect address may incur additional shipping charges.

5. Risk & Liability

Risk of loss or damage passes to the customer upon delivery.
Altaleb Mobile Phones and Computers is not liable for:
- Damage or loss caused by courier mishandling
- Natural disasters, traffic accidents, or external factors beyond our control

6. Tracking & Notifications

Customers will receive tracking details via email or SMS once the order is shipped.
It is the customer’s responsibility to track the shipment and ensure someone is available for delivery.

7. Shipping Restrictions

Currently, we deliver within the UAE only.
Orders to PO boxes, remote areas, or restricted zones may face delivery limitations.

8. Contact & Support

For any queries regarding shipping or delivery: